USING THE WEBSITE

I. NAVIGATION

1. Style Search
If you know the style name, or, if the item is available online you can find it using the search button on the website.

2. Product not available
Products available online are from a selection of the MAX&MOI collection, however, if you would like to order an item that is not offered online, please contact our customer service by phone at +1 (212) 327 0629, Monday to Friday from 10am to 7pm or email customerservice@maxemoi.com

II. ORDERING

STEP 1: ADD PRODUCTS TO YOUR CART

STEP 2: YOUR CART (CLICK ‘MY CART’ ON THE MENU AT THE TOP RIGHT CORNER)

STEP 3: ENTER YOUR INFORMATION
• IF YOU ARE ALREADY REGISTERED: YOU ONLY HAVE TO ENTER YOUR EMAIL AND PASSWORD
• IF THIS IS YOUR FIRST ORDER: YOU WILL HAVE TO FILL OUT A FORM, THE DEFAULT SHIPPING AND BILLING ADDRESSES ARE THE SAME, YOU CAN HAVE ONE OR MORE DELIVERY ADDRESSES (BY ADDING ANOTHER DELIVERY ADDRESS TO YOUR ACCOUNT)

STEP 4: PAYMENT
THE WWW.MAXEMOI.COM/EN_US/ WEBSITE IS 100% SECURE, TRANSACTIONS ARE ENCRYPTED USING SSL, IF ANY OF YOUR BANK DETAILS ARE STORED ON OUR WEBSITE.
1. PAYMENT OPTIONS: AMERICAN EXPRESS, MASTERCARD, VISA OR PAYPAL 
2. SECURE PAYMENT

STEP 5: ORDER CONFIRMATION
YOU WILL RECEIVE THE ORDER CONFIRMATION VIA EMAIL.

III. PRODUCTS

SIZE GUIDE: WITH ATTENTION TO DETAIL, WE HAVE PRESENTED A CHART THAT IS UNIQUE TO EACH PRODUCT, TO HELP YOU SELECT THE CORRECT SIZE.

DELIVERY

MAX & MOI OFFERS FREE DOMESTIC SHIPPING IN THE U.S. (UPS GROUND). FOR SHIPPING OUTSIDE THE US, SHIPPING FEES WILL APPLY.

Can I change my delivery address?

If the shipment has not been collected by our carrier, you can change the delivery address by sending an email to customer service or by contacting them by phone: +1(212) 327-0629 or email: customerservice@maxemoi.com

RETURN POLICY

If you were not satisfied with the items ordered, you may receive a full refund, minus a $10 shipping and handling fee (US only), within 14 days of receipt on unworn, unwashed, in its original packaging with MAX&MOI tags still attached. Products marked as Final Sale cannot be exchanged or returned at any time. Returns that do not meet our policy will be sent back to you.

RETURN OR EXCHANGE IN SHOP:

You can exchange or receive a refund for your order directly in our shop (1114 Madison Avenue). To do so, bring your packing slip, or print out your electronic receipt (available in “My Order” in your account) or print out your email confirmation. The shop will either refund or exchange the products you wish to return using the prices stated on your purchase. If you wish to be refunded, this one will appear on your account attached to the credit card that was used during the payment in a time span of 4 to 5 day working days. You will receive an email indicating the return has been processed. The return will also be posted in your MAX & MOI account under “My Orders & Returns.”

RETURN BY MAIL:

You can ship back your return to the following location. To do so, include your packing slip, or print out your electronic receipt (available in “My Order” in your account) or print out your email confirmation. Please indicate the items you are returning and the reason for the return. Attach the pre-paid, self-adhesive return label to your securely packed and sealed package and drop it off at the nearest UPS location. To find a UPS, please visit www.ups.com or call UPS customer support at 1-800-742-5877 to schedule a pick up.
Upon receiving your return, the shop will refund the products you returned using the prices stated on your purchase (discount taken into account) and minus a $10 shipping and handling fee (US only). The refund will be applied to the original form of payment. You will receive an email indicating the return has been processed. The return will also be posted in your MAX & MOI account under “My Orders & Returns.” Please allow up to 10 days for processing returns upon receipt.
Should you wish to use an alternate shipping method for the return, we recommend using a trackable insured method.

Returns may be shipped to:
MAX&MOI
1114 Madison Avenue, New York NY 10028
MAX&MOI is not responsible, for item(s) returned using any method, other than the outlined procedures in our Terms and Conditions.

GIFT ORDERS:

Gifts with a packaging slip can only be exchanged within 14 days. Products marked as Final Sale cannot be exchanged or returned at any time.

PAYMENT

1. PAYMENT MEANS
AMERICAN EXPRESS, MASTERCARD, VISA, PAYPAL
2. SECURE PAYMENT
THE WWW.MAXEMOI.COM/EN_US/ WEBSITE IS 100 % SECURE. TRANSACTIONS ARE ENCRYPTED USING SSL AND ARE ADMINISTERED BY PAYBOX, FOR ANY OF YOUR BANK DETAILS THAT ARE STORED ON OUR WEBSITE
3. NON-CONFIRMATION OF PAYMENT
IF YOUR PAYMENT CANNOT BE VALIDATED DUE TO AN ERROR WITH YOUR BANK ACCOUNT, AN EXPIRED CARD, INSUFFICIENT FUNDS, ETC. PLEASE CONTACT OUR CUSTOMER SERVICE FOR HELP.

MY ACCOUNT

1. LOGIN TO YOUR ACCOUNT
TO ACCESS YOUR ACCOUNT, YOU MUST CLICK ON THE MENU "MY ACCOUNT" IN THE UPPER RIGHT CORNER.
2. FORGOT PASSWORD
YOU CAN ALWAYS RECREATE A NEW PASSWORD: “I FORGOT MY PASSWORD”

CONTACT

Our customer service team is on hand to assist you

• By email: customerservice@maxemoi.com
• By phone: (212)-286-4249, 10am-7pm, Monday to Friday NY time

FOR WHOLESALE INQUIRIES, PLEASE CONTACT US:
• BY EMAIL: US@MAXEMOI.COM