USING THE SITE

I. NAVIGATION

1. Article Search
If you know the reference number of the model, or, if the product is available for sale online you can find it using the search bar of the site.
2. Product not available
Products available for sale online are from a selection of the Max & Me collection, if you want a product that is not offered on the internet, please contact our customer service by phone at +33 (0) 9 72 39 99 59, Monday to Friday from 09h to 13H and from 14h to 18h or email support@maxemoi.com

II. ORDERING

Step 1: Add products to your cart

Step 2: Your cart ( Click ‘My Cart’ in the menu at the top right corner)

Step 3: Enter the coordinates
• If you are already registered: You only have to enter your email and password
• This is your first order ?:
You will have to fill in a form, the default shipping, and billing addresses are the same, you can have one or more delivery address (by adding another delivery address to your account )

Step 4: Payment
The www.maxemoi.com site is 100 % secure, transactions are encrypted using SSL if any of your bank details are stored on our site.
1. Credit card, bank transfer, electronic wallet, Paypal, SEPA direct debit or payment in 3/4 times without fees (for french or Belgian CB) with ALMA 
2. Validation of secure payment

Step 5: Confirmation of Order
You will receive the order confirmation in your email by return.

III. PRODUCTS

Size Guide:

With attention to detail, we have presented an easy-to-use chart that is unique to each product, to help you select the correct size.

DELIVERY

Max & Moi offers you delivery in Metropolitan France and abroad by UPS, with no minimum purchase.

All items shown on the site, are in stock.

Delivery is assured to UPS services in Metropolitan France and abroad.

We are committed to delivering within the date indicated on your order confirmation. 

The order is dispatched within 24/48 hours (excluding weekends and public holidays) after confirmation of the order. Delivery is made between 24/72 hours after shipment.

Learn more about the delivery terms:

• SHIPPING ABROAD?
We deliver to most European countries and Switzerland. You will find the list of countries below: Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Finland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Czech Republic, Romania, Kingdom Slovakia, Slovenia, Sweden, Switzerland
• DELIVERY COSTS?
Available for Metropolitan France and abroad with no minimum purchase.
• What are the deadlines?
The order will be dispatched within 24/48 hours (excluding weekends and public holidays) after confirmation of the order. Delivery is made within 24/72 hours after shipment.
• ADDRESSEE ABSENT?
In the absence of the addressee of the parcel, two delivery attempts will be made. If there is still no success, the parcel will be left at your postal contact point indicated on the notice left in your mailbox.
Your package will be held at the postal contact point for a period of 15 calendar days from the day after filing the notice of passage. At the expiration of this period, the parcel will be returned to ‘Sender’.
If the non-delivery is attributed to you the delivery address you provided was not correct, or you did not collect the package within the 15 day period), the cost of forwarding the package will be at your expense.
• Can I change my delivery address/content delivery?
If the shipment has not yet been collected by our carrier, you can change the delivery address by sending an email to customer service or by contacting them by phone: +33 9 72 39 99 59 or email: support@maxemoi.com

RETURN: SATISFIED OR REIMBURSED

You have 60 days from the receipt of your order to change your mind and return one or more articles. Your refund will be made within 3 to 5 working days of receipt of your return in our warehouse.

Return is offered for Metropolitan France and abroad (1 return maximum per order).

1. Verify that the products you want to return are in the state as when you received them: with the identification label
2. Use the UPS printed label present in the envelope
3. UPS Pick up of your return
a. You can leave it in a UPS Access Point (UPS has many access points all around the world: Groceries, florist, etc); you have a list on the UPS website (https://www.ups.com/dropoff)
OR
b. UPS collects your parcel: You need to schedule a collection on UPS.COM; UPS has a hotline in every country that will be able to assist you if you need it.


WHAT’S NEXT?
Your return will be delivered in our warehouse from 3 to 5 working days, and the refund will be done from 3 to 5 working days after having received your return.
As soon as the refund will be done you will receive a notification by email

EXCHANGE :
You need to place a new order (for all returns we proceed to a refund, you can wait for your refund to place your new order; of you can place it even before to make sure that the product you are looking for won’t be sold out)

Be sure to observe the conditions of return.

• HOW TO RETURN GOODS?
You have 60 days from the date of receipt of the package to change your mind and return the goods (except during the sales period, when the period is 8 working days).
Returns can only be made using the UPS label provided.
For countries outside of France, return shipping is also free.
Articles must be returned in perfect condition (for resale), in their original packaging with labels and accessories., No worn, washed or damaged, goods will be reimbursed.
Refunds are made within a maximum of 3 and 5 working days upon receipt of your return in our warehouse, by bank credit, or on your Paypal account (if you have used this payment method)
• What should I do if my package arrives damaged?
Any package damaged or tampered with should be refused and notified to us. (We undertake to contact the carrier immediately.
• DEFECTIVE PRODUCTS
Max & Moi is very vigilant about the quality of manufacturing. If, despite quality controls, there is a fault, please contact customer services for return to us (return shipping costs are at our expense. For France please contact us in order that we can mail you a prepaid Chronopost waybill) the defective item can be exchanged for an identical item or refunded.

PAYMENT

1. Payment means
Bank card: Visa, Mastercard, Amex, Maestro

Bank transfer: Bancontact, SOFORT, Giropay, IDEAL

Electronic wallet: Apple Pay, Google Pay, Wechat Pay, Alipay

Paypal

SEPA direct debit

Payment in 3/4 times without fees (for french and belgian CB) with ALMA

Please contact our customer service ( phone : +33 9 72 39 99 59 or email : support@maxemoi.com )

2. Secure payment
The www.maxemoi.com site is 100 % secure. Transactions are encrypted using SSL and are administered by Paybox, for any of your bank details that are stored on our site

3. Non-confirmation of payment
If your payment cannot be validated due to an error with your bank account, an expired card, insufficient funds, etc. please contact our customer service for help.

MY ACCOUNT

1. Log in to your account
To access your account, you must click on the menu "My Account" in the upper right corner.

2. Forgotten Password
You can always regenerate a new password: I forgot my password”

CONTACTS

You would like more information about an item sold in our e-shop?
You have questions about a past order?

Contact our Customer Service:
• by phone at +33 (0) 9 72 39 99 59, Monday to Friday from 09h to 13H and from 14h to 18h
• by email to support@maxemoi.com

For questions about your order, please have your order number available,(this is shown on your delivery note) or on your email order confirmation

HEAD OFFICE

For further information, please contact our office:
• by phone at (+33) 01 47 70 18 54
• by mail: Max & Moi, 14 Rue Martel 75010 PARIS, France

RECRUITMENT

Interested in working for Max & Moi? 
Send your details to Head Office:
• By mail : Max & Moi - Recruitment Department - 14 rue Martel 75010 PARIS
• By email: recrutement@maxemoi.com